Shipping policy

Last updated: November 26, 2025
Effective worldwide

Thank you for shopping with LumeCraft / CraftLume.
This Shipping Policy describes how we handle the processing, fulfillment, and delivery of orders placed through our online store.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 3 to 5 business days after payment is successfully confirmed.
During high-demand periods (such as holidays or sales), order processing may take an additional 1–3 business days.

We will notify you via email if there are any significant delays.

⚠️ Orders are not processed, shipped, or delivered on weekends or official holidays.

2. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is 10 to 12 business days for most destinations.

Delivery times may vary depending on:

  • The destination country and local postal service.

  • Customs processing times (for international deliveries).

  • Weather conditions or unforeseen carrier delays.

We make every effort to ensure that your order arrives as quickly as possible, but once your package is handed to the carrier, transit times are outside our direct control.

3. Shipping Confirmation and Tracking

When your order has been shipped, you will receive a shipping confirmation email that includes a tracking number (when available).
Please allow up to 72 hours for tracking information to become active after shipment.

If you do not receive tracking information within 7 business days after your order confirmation, please contact us at:
📧 lumecraftus@outlook.com

4. Shipping Regions and Availability

We currently offer worldwide shipping.
However, delivery to certain remote regions or restricted countries may be limited or unavailable due to carrier restrictions, customs regulations, or force majeure events.

If we are unable to ship to your location, we will inform you and issue a full refund of your order.

5. Customs, Duties, and Taxes

All orders are shipped Duty Unpaid (DDU) — meaning:

  • Customers are responsible for any import duties, customs taxes, or local VAT that may apply in their country.

  • Customs policies vary widely by destination; please check with your local customs office before placing an order.

  • We are not responsible for delays caused by customs clearance.

Failure to pay customs fees may result in the package being held or returned. If a package is returned to us for this reason, we may refund the product cost minus any applicable shipping or return fees.

6. Shipping Costs

Shipping costs are calculated and displayed at checkout before completing your order.
In certain cases, free shipping promotions may apply and will be clearly indicated on our website.

If your order contains multiple items, they may be shipped separately depending on warehouse availability and logistics.

7. Lost, Stolen, or Delayed Packages

While we strive to provide a smooth shipping experience, once your order has been dispatched and handed to the carrier, we cannot be held liable for delays, theft, or loss caused by third parties or incorrect address information provided by the customer.

If your tracking information shows your package as “delivered” but you have not received it:

  1. Check with neighbors or your local post office.

  2. Wait 48 hours, as carriers may mark packages as delivered prematurely.

  3. If still missing, contact us at lumecraftus@outlook.com — we will do our best to assist you and coordinate with the shipping carrier.

8. Incorrect or Incomplete Addresses

Please ensure all shipping information is complete and accurate before submitting your order.
We are not responsible for delays or lost shipments caused by incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, the buyer may be responsible for reshipping costs.

9. Preorders or Backorders

If a product is marked as preorder or backorder, the estimated shipping date will be clearly stated on the product page or during checkout.
All orders containing preorder items will be shipped as soon as the product becomes available.

10. Order Tracking and Customer Support

If you have any questions about your shipment, tracking status, or delivery delay, please contact us at:
📧 lumecraftus@outlook.com
We aim to respond within 24–48 hours.

11. Force Majeure

LumeCraft / CraftLume is not liable for shipping delays caused by events beyond our reasonable control, such as:

  • Natural disasters

  • Customs delays

  • Labor strikes or transportation interruptions

  • Global pandemics or governmental restrictions

We will make every reasonable effort to keep you informed in such situations.

12. Acceptance of This Policy

By completing a purchase through our website, you confirm that you have read, understood, and agreed to this Shipping Policy.